Customer Service & Admin Support (AU Education, Home-based)
Salary undisclosed
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Description
Schedule: Monday – Friday (08:00 AM - 05:00 PM AEST)
What are we looking for?
Skills Required
Customer Service
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a trusted provider of educational materials and classroom supplies to schools, teachers, parents, homeschoolers, and students nationwide in Australia. They aim to become the leading online education store in Australia, offering a wide range of resources sourced from top educational publishers and manufacturers in the country.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Schedule: Monday – Friday (08:00 AM - 05:00 PM AEST)
What are we looking for?
Skills Required
- At least 3-5 years of experience with strong admin background
- Proficient in handling customers’ queries via email, chat, and phone
- Social media platforms to manage: Instagram, Facebook, TikTok - Linked to Google Ads and Analytics
- Excellent communication skills both verbal and written
- Intermediate Knowledge in Excel, Google apps and other MS Office
- Knowledgeable in Inventory management systems
Customer Service
- Provide superior customer service by email, phone, social media, and live chat
- Respond to emails via canned responses
- Place purchase order with suppliers
- Obtain delivery tracking for placed orders
- Update PO Tracking
- Manage PO Backorders
- Book courier for order collections
- Enter/process new orders
- Follow orders to completion to meet estimated dispatch times
- Check supplier invoices for backorders
- Manage order delays and backorders by corresponding with suppliers and customers
- Process credits for customer returns and uncollected orders
- Process refunds as authorized by Office Manager/General Manager
- Ensure product pricing, descriptions, and images are up to date
- Add new products to websites
- Deactivate/remove discontinued product lines
- Manage stock returns and damaged products
- Data entry
- Assist with scheduling/posting social media content
- Run reports
- Home-based (One-week of Office-based training. ConnectOS will provide a travel guide for site visits related to face-to-face training and other activities.)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a trusted provider of educational materials and classroom supplies to schools, teachers, parents, homeschoolers, and students nationwide in Australia. They aim to become the leading online education store in Australia, offering a wide range of resources sourced from top educational publishers and manufacturers in the country.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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