Customer Relations and Logistics Coordinator

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Primary Duties

1/ Customer Service:

• Conduct day-to-day order activities on order entry, delivery coordination, sample request and commercial documents preparation etc. Ensure local SIFOT/SLA/DIDO meet objective and goal.
• Ensure all order processing can follow designed process with internal system and SOX control
• Closely coordinate with sales, planning, warehouse, logistics and Finance to fulfill customer order on time and avoid de-commit customer order.
• Conduct day-to-day Invoice billing to customers.
• Take care of customer inquiries/requests on inventory checking, lead time or sorts of documents (MSDS/Data Sheet/COA) etc.
• Register customer complaint timely in eQMS system and follow with responsible problem owner to investigate and get the root cause & corrective and preventive actions
• Support in system/process enhancements& project rollouts
  
  
  

2/ Logistics Coordinator

• Booking of orders for delivery with local forwarder
• Coordination with trucker/forwarder on the status of delivery: checking/monitoring of truck arrival for loading for deliveries. Coordinating with on trucking (mechanical, delays, receiving issues)
• Preparation of customer special requirements for delivery.
• Monthly payment
  
  
  

EMPLOYEES SUPERVISED

BUDGETARY/FINANCIAL ACCOUNTABILITY

N/A.

Minimum Requirements

• Experience on Customer Service & Logistics
• Computer literacy
• Team Player
• Customer Focused
• Good attitude, hard-working, willing to learn, honest, responsibility.
• English language
  
  
  

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.