Customer Success Manager

Role Overview:

The Customer Success Manager is responsible for fostering and maintaining strong relationships between the company and its clients, both in the B2B (Business-to-Business) and B2C (Business-to-Consumer) sectors. This role is pivotal in enhancing customer satisfaction, generating sales opportunities, and achieving sales targets. The ideal candidate will also contribute to the development of sales strategies and the continuous improvement of the customer relationship management system.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain relationships with corporate clients (B2B) and VIP customers (B2C) to ensure high levels of satisfaction.
• Engage with clients regularly to understand their needs and provide solutions that align with their goals.

Sales and Business Development:

• Identify and target potential clients through business directories, leads management, and by attending relevant events and conferences.
• Focus on selling products to companies and organizations, meeting and exceeding sales targets.
• Highlight product features that meet customer needs, demonstrating the value and specifications of each item.

Customer Engagement and After-Sales Support:

• Provide detailed information on product pricing, availability, and benefits to customers.
• Negotiate prices and terms of sales and service agreements; prepare and manage sales contracts and order processing.
• Maintain ongoing relationships with customers to ensure their satisfaction and address any post-sale issues.

Team Collaboration and Development:

• Collaborate with the sales team to share information, develop selling strategies, and execute marketing initiatives.
• Participate in training and continuous learning opportunities to stay updated on industry trends and sales techniques.

Customer Account Management:

• Maintain detailed records of customer interactions, manage accounts, and update the customer relationship management (CRM) system to enhance service delivery.

Work Environment:

• Field Work: Spend a significant portion of time traveling to and meeting with current clients and prospective buyers. Present product samples or catalogs, discuss pricing and availability and explain how the products can save money and improve productivity.
• Office Work: Engage in cold-calling potential clients, handle incoming inquiries, and manage paperwork to complete sales transactions.

Qualifications:

• A minimum of 5 years of experience in sales, marketing, or hospitality.
• A degree in Sales, Marketing, or a related business field.
• Proficient in Microsoft Office Suite.
• Exceptional interpersonal and communication skills.
• Strong negotiation abilities.
• Keen attention to detail is an advantage.
• Preferable experience in the retail or hospitality industry.
• Willingness to work in BGC, Taguig.