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Data Processing Supervisor (Content Moderation)

Salary undisclosed

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Job Responsibilities

  • Accountable for his/her team’s performance.
  • Manages the attendance of their specific team.
  • Completes one-on one-coaching sessions per associate on a weekly basis.
  • Completes a one-on-one coaching session on their defects or reversed audits.
  • Completes a monthly one-on-one coaching session for the associate’s monthly performance scorecard.
  • Cascade updates and make sure that everyone signs off that they understand the update.
  • Floor support and answers questions of each associate in the team.
  • Do daily and weekly huddles and discuss performance and any challenges being raised by the team.
  • Sends daily audit disputes to Quality for review.

Qualifications

  • At least 3 years of work experience, and at least 1 year of management experience in the position (such as team leader or supervisor).
  • Must have strong communication and understanding skills.
  • Must have high sensitivity to report and plan for unexpected situations.
  • Above average communication skills
  • Amenable to work on shifting schedule (both day and mid shift)
  • Must be willing to work on-site in our office located at Imus, Cavite.
  • College graduate is a must but those with relevant experience will be considered.
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