First Impression Specialist / CSR (Junior)
Salary undisclosed
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Job Responsibilities
- Answer incoming customer inquiries via our CRM system; this may include platforms such as phone, email, Facebook, Yelp and our website - CRMS USED: HIGHLEVEL, SERVICETITAN
- Provide detailed information about our fencing products and services
- Schedule appointments for consultations and installations
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Understand and communicate our Cool Cat Process
- Maintain accurate records of customer interactions and transactions
- Coordinate with the sales and installation teams to ensure customer needs are met and exceeded
- Provide exceptional customer service and build long-lasting relationships with our clients by ensuring world class service from the first interaction with the customer to the completion of their project
- High school diploma or equivalent; additional education is a plus
- Proven customer service experience, preferably in a construction or home improvement industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in using CRM software and other computer applications
- Ability to work independently and as part of a team
- Time Management / Multitasking ability
- Bilingual abilities are a plus
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