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Job Description
This role involves managing day-to-day operations, resolving customer issues, and implementing strategies to enhance customer satisfaction by playing the crucial role of maintaining positive relationships with customers and resolving issues promptly. You will ensure the successful rate of delivery finished products to DCs and customers as well as follow policies to ensure the compliance of environment, health and safety regulations.
Your Responsibilities
Team Leadership
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
78634BR
Ref ID
This role involves managing day-to-day operations, resolving customer issues, and implementing strategies to enhance customer satisfaction by playing the crucial role of maintaining positive relationships with customers and resolving issues promptly. You will ensure the successful rate of delivery finished products to DCs and customers as well as follow policies to ensure the compliance of environment, health and safety regulations.
Your Responsibilities
Team Leadership
- Lead and motivate the customer service team to achieve performance goals
- Provide coaching, training, and development opportunities to enhance team skills
- Conduct regular performance reviews and provide feedback to team members
- Build and maintain positive relationships with customers through effective communication and problem solving
- Address customer inquiries, concerns, and escalations in a timely and professional manner
- Proactively seek feedback from customers to identify areas for improvement
- Develop and implement customer service policies and procedures
- Identify opportunities for process improvement and efficiency in customers service operations
- Collaborate with other departments to enhance overall customers experience
- Establish key performance indicators (KPIs) for the customer service team
- Monitor and analyze performance metrics to track team and individual performance
- Prepare regular reports on customer service activities and outcomes.
- Coordinate training programs to ensure that team members are equipped with the necessary skills
- Stay informed about industry trends and best practices in customer services
- Foster a culture of continuous learning and improvement within the team
- Implement quality assurance measure to ensure consistent and high quality service delivery
- Conduct regular quality assessments of customer interactions
- Address any issues affecting service quality promptly
- Collaborate with other departments, including sales and product development, to address customer needs
- Communicate customer feedback and insights to relevant stakeholders
- Over 5 years of experience in supply chain management, particularly in customer service and logistics
- Proven track record of building strong customer relationships and delivering customer-centric solutions.
- Fluent English communication skills, both written and spoken, are a must.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
78634BR
Ref ID
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