Customer Care Associates

WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Customer Care Associates for its client based in Ortigas, Pasig City.

If you think you match the qualifications below APPLY NOW and one of our Senior Recruitment Consultants will call you for a remote interview.

This is for direct hiring and for a full time role.

Duties

• Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
• Ensure customer service, proper client interaction and use of the system.
• Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
• Checking team to client interactions regularly to ensure quality of communications
• Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
• Creating summary reports for management as necessitated
• Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
• Handle turnover of units to the clients
  
  

Job Requirements

• Graduate of any 4-year course, preferably in communications or business management
• With at least 1 year working experience as Customer Care Asst. from real estate industry
• Fresh graduate can apply
• Proficient knowledge of customer service, preferably in the finance or real estate industry
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
  
  

Candidates with attached CV and relevant experience will be considered for a phone interview.