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Job purpose
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
Qualifications and Key Competencies
At least 1 year of experience in similar capacity is required for this position
Experience handling Financial account is preferred but not required
Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
Resourceful, able to multitask and has high attention to details
Self-motivated and able to work independently as well as contribute to
cross-functional and global teams
Must be amenable to work in Eastwood, Quezon City
Duties and responsibilities
To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
Delivery of team sales, service level components, quality and productivity targets &
indicators.
People Management, including all HR related issues, as well as staff development.
Operational Management: Managing the floor, adherence to schedule.
Ownership and problem resolution.
Call monitoring, coaching and feedback, responsibility for delivery of the defined
customer experience in every call.
Job purpose
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
Qualifications and Key Competencies
● At least 1 year of experience in similar capacity is required for this position
● Experience handling Financial account is preferred but not required
● Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
● Resourceful, able to multitask and has high attention to details
● Self-motivated and able to work independently as well as contribute to
cross-functional and global teams
● Must be amenable to work in Eastwood, Quezon City
Duties and responsibilities
● To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
● Delivery of team sales, service level components, quality and productivity targets &
indicators.
● People Management, including all HR related issues, as well as staff development.
● Operational Management: Managing the floor, adherence to schedule.
● Ownership and problem resolution.
● Call monitoring, coaching and feedback, responsibility for delivery of the defined
customer experience in every call.
| Size | Less than 50 |
| Industry | Data Processing & Outsourced Services |
| Location | City of Melbourne, Australia |
| Founded | 16 June 2023 |
