Support Specialist - Customer Success Team
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Role Details: Offshore | Full Time | Remote
Hiring Manager: Derek Beutler, Director of Client Success
Benefits: Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career in a fast-growing tech startup
Purpose: The purpose of this role is to resolve a lot of client support issues. Doing it quickly, thoroughly, and in a friendly manner. The support rep will accomplish this by being efficient, becoming a product expert, and by utilizing our software tools.
Job Description:
The support representative will respond to our client’s questions and help them resolve issues. They will respond to, and resolve, medium volume of tickets per hour. Doing it in a friendly and professional manner.
Responsibilities
Applause is a SaaS start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers. Learn more about our company and culture here: https://applausehq.com/aboutus
Hiring Manager: Derek Beutler, Director of Client Success
Benefits: Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career in a fast-growing tech startup
Purpose: The purpose of this role is to resolve a lot of client support issues. Doing it quickly, thoroughly, and in a friendly manner. The support rep will accomplish this by being efficient, becoming a product expert, and by utilizing our software tools.
Job Description:
The support representative will respond to our client’s questions and help them resolve issues. They will respond to, and resolve, medium volume of tickets per hour. Doing it in a friendly and professional manner.
Responsibilities
- Respond to medium volume of customer interactions each day
- Help clients resolve issues in a friendly and professional manner
- Maintain a 95% CSAT score
- Become a product expert so you can help clients resolve product-related questions
- Help clients accomplish KYC & KYB (know your customer and know your business)
- 3+ years of prior Support Representative experience at a B2B SaaS company
- Extremely organized
- Great writing communication skills
- History of meeting or surpassing Support KPIs & targets
- Follows through on commitments
- Can work an 8-hour shift between the hours of 7am - 6pm
- Great internet connection with zero noticeable latency (50+ mbps speed)
- Very effective in a remote-work environment
Applause is a SaaS start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers. Learn more about our company and culture here: https://applausehq.com/aboutus
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