Customer Service | Financial Account | Alabang

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Service!

In this role, agent is supporting one of the financial institutions by providing outstanding Customer Service Experience to their existing Clients.

RESPONSIBILITIES:

• Your job is to service customers on a variety of topics, which can include, but not limited to,
• Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following:
• Work in a fast-paced and high-volume service center self-managing call efficiencies
• Promptly resolve client inquiries and escalate as need.
• Attentively service customer needs and concerns while being empathetic.
• Maximizing opportunity to build rapport with the customer.
• Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty.
• Utilize tools and resources appropriately to efficiently resolve customer inquiries.
• Present strong problem solving and decision-making skills Be organized, and detail oriented with the capability to multitask.

Qualifications we seek in you!

Minimum Qualifications / Skills

• At least HS Graduate or equivalent.
• Good English communication skills
• Can multi-task and adapt to any situation.
• Experience in banking and credit card industry preferred
• Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City
• Full-Time position(s) available.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.