Workforce Enablement Manager
Salary undisclosed
Apply on
Original
Simplified
The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle the needs of the business.
The Manager of Workforce Planning provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance.
Responsibilities:
Forecasting & Planning:
Scheduling: Scheduling and shift optimization for Customer Support roles
Collaborator Engagement: Work closely with Customer Operations leaders, HR and Finance partners to ensure Workforce Planning meets the business needs
Manager:
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
The Manager of Workforce Planning provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and seating and space utilization. This role is the key interlock between Customer Operations, Human Resources & Finance.
Responsibilities:
Forecasting & Planning:
- Develop comprehensive resource models to show headcount utilization and the need for major CO delivery team functions
- Collaborate with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process
- Partner with HR and finance to drive Customer Operations location strategy
- Tracking of the recruitment pipeline
- Tracking of Case headcount and BPI resource/efficiency outcomes
- Production of detailed resource plans for each CO Functions
Scheduling: Scheduling and shift optimization for Customer Support roles
Collaborator Engagement: Work closely with Customer Operations leaders, HR and Finance partners to ensure Workforce Planning meets the business needs
Manager:
- Mentor, train, and evaluate Workforce Planners
- Build a high-performance culture by handling effectively, differentiating performance, developing talent, and building diverse teams
- proven track record leading a workforce management program, delivering resourcing plans for a variety of support and back office processing functions
- Track record of designing and being accountable for the delivery of a global workforce management strategy
- Exceptional communication and collaborator leadership skills and experience partnering with senior business leaders
- Experience working in a highly sophisticated global matrix environment
- Deep understanding of workforce planning, tools and methodology
- Understanding of business processes improvement and methods of working
- High level of initiative, dynamism and drive
- Strong interpersonal skills with all levels of staff with excellent verbal and written communication
- Excellent planning, administration and organization skills
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Similar Jobs
