Customer Support Representative (Non-Voice)

We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries and issues through email , ensuring a high level of customer satisfaction and support. You will be the voice of our company, providing essential support and building strong customer relationships.

What we offer:
- Starting salary of 400 USD
- Full-time position, 40 hours per week
- Flexible working hours, work from home, fully remote
- Quarterly performance-based bonuses
- 10 days paid time off and 5 days of sick leave

Ideal candidate:
- Proactive and detail-oriented
- Team Player
- Quick Learner
- Excellent written communication skills.
- Passionate about helping customers
- Efficient problem-solver
- Tech-Savvy
- Positive attitude even in challenging situations
- Capable of managing multiple tasks and priorities in a fast-paced environment

Responsibilities:
- Respond to customer inquiries and issues via email promptly and professionally.
- Troubleshoot customer issues and identify effective solutions.
- Provide accurate, valid, and comprehensive information to customers.
- Identify customer needs and help them effectively.
- Resolve customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Collaborate with tea m me mbers and other departments to ensure a consistent and high-quality customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Proactively identify and suggest improvements to enhance the customer experience.
- Uphold company policies and procedures while maintaining a positive and helpful attitude.

Requirements:
- Proven experience in a customer support role, preferably email -based.
- Must be proficient in using FreshDesk CRM.
- Excellent written communication skills with a keen eye for detail.
- Strong problem-solving skills and the ability to think critically.
- Ability to handle stressful situations and provide calm, courteous responses.
- Proficiency in using customer support software and tools.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.

Tools and Software:
- ClickUp
- Slack
- Shopify
- FreshDesk CRM
- Google Workspace (Sheets, Docs)
- Good to have: Experience in handling disputes in Klarna and PayPal

To apply, please send us your cover letter and resume, and use 'CSR2174' in the subject line. See you in the recruitment process. Thank you!