Epicareer Might not Working Properly
Learn More

Customer Service Assistant (Hotlines)

Salary undisclosed

Apply on


Original
Simplified

DUTIES AND RESPONSIBILITIES:

  • Receive queries, requests, and complaints from clients via phone call
  • Provide appropriate response to clients and take appropriate action for each call
  • Provide proper validation and pre-screening of requests
  • Follow up customer calls where necessary
  • Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
  • Document all call information according to standard operating procedures
  • Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
  • Ensure 100% accuracy of all encoded information in the system, as authorized
  • Reply to emails within at least 72 hours from receipt

QUALIFICATIONS:

  • Graduate of any four (4) year course
  • Experience in Customer Service would be an advantage, but fresh graduates are welcome to apply!
  • Strong communication skills; written and oral
  • Amenable to work on-site in Pasay City
  • Can work with shifting schedule: 9am to 6pm (Morning shift) and 11am to 8pm (Mid-shift)
Similar Jobs

1d ago

Gambir, Indonesia

Full Time, onsite, onsite

Salary undisclosed

1d ago

Jakarta Raya, Indonesia

Full Time, onsite, onsite

Salary undisclosed

1d ago

Cafe Retail Assistant
Green Image Organic Enterprise Sdn Bhd

Puchong, Malaysia

Full Time, onsite, onsite

RM 2,500 / Per Mon