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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Process Developer - Quality Analyst

Salary undisclosed

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Quality Analyst!

In this role, you will lead the continuous improvement process on Quality related metrics for the assigned set of moderators/team, by first & foremost being an in-house specialist of the process & policies, conducting a variety of Quality Assurance tasks which include transaction review, random audits, provide coaching & feedback to agents, engage in Calibrations, Root Cause Exercise & contribute their assigned part on action plans.

Responsibilities

The QA Specialist will assist with planning and executing large-scale QA projects covering multiple BPOs. QA projects may focus on Moderation or Customer Service. The QA Specialist will:

  • Become an expert on QA workflows
  • Field QA questions from other BPO partners about core QA processes
  • Assist in the maintenance of QA documentation with Client documentation guidance
  • Audit QA programs executed by Account’s BPOs (i.e. “QA of QA”)
  • Organize schedules and calibration sessions for cross-team collaboration
  • Construct QA exercises and similar QA tasks
  • Produce and/or condense QA reporting
  • Assist with follow-up coaching actions for BPO agents
  • Escalate questions and concerns to the Client QA team
  • Strong problem-solving and decision-making abilities

Qualifications we seek in you!

Minimum Qualifications

  • Any graduate
  • Relevant experience working as an Agent/Reviewer/Moderator in a Trust & Safety Process (content moderation/review/labelling)
  • Good communication& excellent interpersonal skills
  • Flexibility in working hours & shifts.
  • Prior understanding & exposure towards quality process (audits, calibration, coaching & feedback, sampling & reporting)
  • Proficient on MS Office Tools (Excel, Word, PowerPoint etc) or Google Suite Apps ( Docs/Google Sheets)
  • Attention to detail, nature of being thorough & meticulous in their work.
  • The individual should demonstrate resilience in handling potential exposure to sensitive and offensive material.

Preferred Qualifications/ Skills

  • Relevant experience as a subject matter expert/coach or quality auditor in their previous stint/organization
  • Worked in more than 1, Trust & Safety process/account in their previous organization.
  • Prior experience of people/multiple stakeholder interaction
  • Has experience on public facing

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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