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IT Help Desk I Service Desk I Technical Support TSR I Earn competitive salary package plus benefits!

Salary undisclosed

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Earn up competitive salary package plus benefits!

Job Highlights:

HMO for Employee and 2 Dependents (Day 1)

Quarterly performance bonus.

Outstanding career development opportunities & career progression

Candidate must join our Service Desk Campaign

Job Description:

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.

• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.

• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

• Escalates complex problems to higher level within organization.

Key Requirements:

• Completed 1st year in college or graduate of any field.

• Minimum 18 months BPO experience in doing customer service, with technical support or helpdesk.

• Working knowledge on Software and Application issues.

• Experience on Ticket Analysis and understanding issue trends.

• Excellent interpersonal, communication and analytical skills.

• Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in Alabang.

Why Infosys BPM Philippines:

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity
  • Great Place to Work Certified