IT Help Desk I Service Desk I Technical Support TSR I Earn competitive salary package plus benefits!
Apply on
Earn up competitive salary package plus benefits!
Job Highlights:
HMO for Employee and 2 Dependents (Day 1)
Quarterly performance bonus.
Outstanding career development opportunities & career progression
Candidate must join our Service Desk Campaign
Job Description:
• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher level within organization.
Key Requirements:
• Completed 1st year in college or graduate of any field.
• Minimum 18 months BPO experience in doing customer service, with technical support or helpdesk.
• Working knowledge on Software and Application issues.
• Experience on Ticket Analysis and understanding issue trends.
• Excellent interpersonal, communication and analytical skills.
• Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in Alabang.
Why Infosys BPM Philippines:
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work Certified