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Job Description
We are looking for a driven, disciplined, goal-oriented, and highly conversant Collections Specialists to join our onsite team!
Job Highlights:
• Opportunity to work on something remarkable
• Get certified by the American Collectors Association (ACA)
• Help further expand a new account
• Competitive salary and a chance to be regularized in 3 months
• Career growth opportunities
Additional Details:
• Salary Range: PHP 35,000 - 40,000 Total package
• Work schedule: Mondays to Fridays following Eastern Standard Time (Nightshift)
• This is an ONSITE role at our Alabang office.
Key Responsibilities:
• Contact customers via phone to secure payments for outstanding debt obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
• Research and reconcile assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
• Provide account receivable, customer service, and collections efforts
Job Qualifications:
• Two or more (2+) years Collections experience
• In-depth understanding of billing and collection processes
• Strong negotiation skills using an assertive but tactful approach
• Ability to work independently in a fast paced environment and meet quality and productivity goals
• Ability to investigate complex situations and offer solutions for resolutions
• Strong Verbal & Written Communication Skills
• Experience with skip tracing is desired
• Willing to work onsite in our Alabang, Muntinlupa City office
If you're the right one, you can expect
• Opportunity to create or be part of something remarkable
• Full-time employment and an opportunity to be regularized in as short as 3 months
• A competitive salary package based on your work experience and skills
• Company-sponsored Health Maintenance coverage on Day 1
• Quarterly Performance Bonus
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash
• 10 Vacation Leave credits in a year, among others
• Career growth and learning opportunities
• Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders; and
• Have a hand at doing charitable work by simply doing your job really well
