Logistics & Customer Service Coordinator

Logistics:
- Oversee day-to-day warehouse operations, ensuring inventory accuracy.
- Coordinate with suppliers, shipping companies, and other logistics partners.
- Track and manage shipments, ensuring timely delivery.
- Handle returns and exchanges efficiently.
- Optimize logistics processes to improve cost-effectiveness and efficiency.

Customer Service:
- Respond to customer inquiries via email , and chat in a timely and professional manner.
- Resolve customer issues, complaints, and escalations with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Provide detailed product information and support to customers.
- Maintain and update customer records in the CRM system.

Requirements:
- Proven experience in logistics, supply chain management, and customer service.
- Hands-on experience in Shopify management, with knowledge of the Dianxiaomi logistics system, is definitely an advantage.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with inventory management and customer service software.
- Strong negotiation skills and attention to detail.

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!
All information received will be kept in strict confidence and will be treated only for employment-related purposes.

Working Hours: Mon - Sat (9:00 - 18:00)
Hrly rate: 3.5 to 4 (subject to the experience)