Quality Assurance Specialist

ABOUT US:Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences! We're in search of a detail-orientedQuality Assurance Specialistto uphold the quality and efficiency of our customer interactions.

IDEAL CANDIDATE:

• With at least 1 year of experience with WFH/BPO setup and/or;
• With at least 1 year of experience being a QA Specialist or any quality-related role
• Working knowledge of Google Sheets, Slack, Gorgias, Shopify and Zendesk
• Strong analytical skills and attention to detail
• Effective communication and collaboration abilities
• Proficiency in ticketing systems and quality assurance tools preferred
  
  

RESPONSIBILITIES:

• Review tickets across all customer support channels to assess interaction quality
• Maintain work quality standards for support agents and internal knowledge base
• Assist Team Leads by conducting shadowing sessions to pinpoint areas for improvement
• Provide constructive feedback and report QA performance to agents and Team Leads
• Identify process enhancements and collaborate on developing training materials
  
  

WORK HOURS:

Full-Time, Remote, US PST

COMPENSATION/PERKS:

• $5 per hour
• Paid Time-Off
• Performance & Recognition Bonuses
• HMO + dental coverage
• Company Swag Kits
• Year-end bonus
  
  

HOW TO APPLY: https://bit.ly/tpqualityassurance

APPLICATION CODE: JAZZHR

If you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!

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