Customer Experience Partner

The Role

As a customer experience partner, you will act as the primary point of contact for addressing all requests and inquiries. You will also be responsible for coordinating client needs with various divisions and partners within Realbase to effectively achieve client objectives

What you’ll be doing

The role involves ensuring timely delivery of solutions that meet customer needs, handling Helpdesk calls professionally, and managing complex requests through Freshdesk. Responsibilities include resolving urgent artwork, office setup, and user management issues swiftly, and collaborating with the Creatives team for artwork adjustments. Efficient processing of system-related tasks, forwarding sales inquiries, and supporting product and supplier setup are also key. The position requires addressing template requests, troubleshooting system and product issues, and managing report generation and pricing problems. Additionally, it involves accurate processing of campaign fee removals, CRM requests, billing, and invoicing concerns, while supporting publication inquiries and client needs effectively.

Who are you?

• Experience with Freshdesk: Proven experience using Freshdesk or similar customer service platforms is an advantage but is not required
• Impeccable English Skills: Excellent verbal and written communication skills in English
• Passion for Customer Experience: Strong enthusiasm for delivering outstanding customer service
• Proactive Attitude: Demonstrated ability to take initiative and address customer needs effectively
• Flexibility: Willingness to work during Australian shifts
• Adaptability: Ability to work efficiently in an office or in a work-from-home setup
• Experience: Customer service experience is an advantage but fresh graduates are also welcome to apply

Why join us?

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Discover your ideal work-life balance with our approach to a hybrid set-up – whether it's making the most of working remotely or from our office
• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
• Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth
• Access to top-notch mental health support through our Employee Assistance Program
• Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities.

We trust our people’s expertise and vision, so when they come up with great ideas, we build the right team around them, and empower them to make those ideas real through products and services that set a new standard. That’s why we want you.

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now!

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace and welcome applications from all people regardless of age, gender, orientation, ethnicity, cultural background or disability. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application.