Customer Support Representatives

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists!

A Day in the life..

• Provide timely responses to customer service inquiries via product ticket system.
• Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution.
• Collaborate with team members to provide resolutions to customer inquiries.
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes.
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue.
• Provide excellent customer service through a friendly yet empathetic tone, initiative-taking and timely responses to maintain high customer satisfaction scores.
• Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software.

We would love to chat if you have...

Experience

• At least college level
• Require 2 or more years of work experience.
• Experience working as Customer Service Representative

Computer Technical

• With a background in HTML and CSS
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software application

Other Skills

• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information

Why work here?

Good People, Doing Good Things: Employees at Education Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• HMO Upon Employment (With Free 2 dependents)
• Convertible Leave Credits
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement

Education Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.