Employee Relations Specialist

About Us:

Pride Global is a minority-owned human capital solutions and advisory firm headquartered in Manhattan, with offices around the world. We offer a comprehensive range of HR services, including managed services, vendor management, payroll programs, staffing, and more. As the parent company of a global corporate family, we deliver cutting-edge technology, operational excellence, and trustworthy partnerships that help our clients stay at the top of their industries.

Responsibilities:

• Complete check-ins during first two weeks to ensure workers have positive experience and understand steps required to enter timesheets and receive pay stubs
• Serve as primary point of contact for workers throughout assignment and assist with resolving any issues regarding pay, benefits, HR or employee relations questions
• Deliver job performance coaching and counseling as needed to reduce unwanted attrition
• Communicate end of assignment as needed and perform offboarding tasks
• Work in the ATS system with reporting and documentation
• Measure RTA contractor happiness – with assignment, with RTA, with client, overall, etc.

Candidate responsibilities include:

• Build and manage relationships with candidates and act as main point of contact for issues, questions, and concerns.
• Provide issue resolution by acting as a single-point-of-contact to find answers and solve problems
• Deliver feedback to internal teams to continuously improve our candidate experience
• Educate our recruiters on what the candidates are looking for as they approach the end of their current role(s)
• Report issues effectively and escalate as needed
• Lead weekly check-in meetings
• Write progress reports and engagement summaries
• Provide detailed documentation of candidate conversations and issues
• Own issues through resolution and root cause identification, while documenting progress and providing updates
• Follow existing processes, communication, and issue tracking