Bilingual Customer Support Specialist & Chinese Localization Expert
Salary undisclosed
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Description
Join Strikingly, a modern website builder with a passion for unleashing individuality. Based in Shanghai with Silicon Valley roots and backed by notable investors, we are seeking a Bilingual Chinese-English Non-Voice Customer Support Agent or Happiness Officer. Your role will involve providing friendly, professional service through email and live-chat channels, along with translating our product into Chinese.
Responsibilities
Join Strikingly, a modern website builder with a passion for unleashing individuality. Based in Shanghai with Silicon Valley roots and backed by notable investors, we are seeking a Bilingual Chinese-English Non-Voice Customer Support Agent or Happiness Officer. Your role will involve providing friendly, professional service through email and live-chat channels, along with translating our product into Chinese.
Responsibilities
- Emanate our brand personality in every customer interaction by adopting the Strikingly voice and tone.
- Deliver exceptional customer service and create WOW moments for new and existing customers across all channels (email, chat, social media).
- Translate our product and all related customer communications, including newsletters and lifecycle emails.
- Develop expertise in our product and internal software to assist customers efficiently.
- Maintain a positive and happy demeanor in every customer and team interaction.
- Professional level Chinese and English communication skills.
- Strong passion for helping people with varying learning curves.
- Deep love for learning new things, problem solving, and strong analytical skills.
- Experience in customer service within a fast-paced environment.
- Availability to work full-time (40 hours per week).
- Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; with at least a 20Mbps internet connection.
- Flexibility to work from anywhere.
- A fun and collaborative international working environment.
- Opportunities for career advancement.
- Training and growth opportunities.
- Paid leave after one (1) year of tenure.
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