Customer Relationship Management Supervisor

CRM Strategy Development:

Ability to develop and implement a comprehensive CRM strategy aligned with business goals and customer needs.

Technical Proficiency:

Understanding of CRM software platform Oracle, and ability to leverage it to its fullest potential.

Data Analysis:

Proficiency in analyzing customer data to derive insights that inform decision-making and improve customer interactions.

Customer Journey Mapping:

Skill in mapping out the customer journey across various touchpoints to identify areas for improvement and optimization.

Segmentation and Targeting:

Capability to segment customer bases and tailor strategies to different customer segments for personalized marketing and service delivery.

Customer Experience Management:

Focus on enhancing customer experience through CRM initiatives, ensuring consistent and positive interactions.

Campaign Management:

Ability to plan, execute, and measure marketing campaigns using CRM tools to target specific customer segments.

Cross-functional Collaboration:

Skill in working across departments (sales, marketing, customer service) to ensure CRM initiatives are integrated and aligned with overall business objectives.