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Role Overview: As the Claims Supervisor (Accident Insurance), you will play a pivotal role in managing and overseeing all aspects of insurance claims related to our ride-hailing operations. You will be responsible for ensuring timely and accurate processing of claims, maintaining compliance with insurance policies and regulations, and implementing effective strategies to minimize claim-related risks. Additionally, you will lead a team of Insurance Claims Assistants, providing guidance, training, and support to ensure high performance and productivity.
Job Description
• Lead the strategic evaluation and management of life insurance policies to ensure optimal coverage and risk mitigation.
• Direct the review, processing, and administration of insurance applications to guarantee compliance with all regulatory and company standards.
• Collaborate with the other departments to investigate complaints, correct errors, and ensure adherence to industry regulations and standards.
• Serve as the primary point of escalation for both procedural and technical issues, coaching staff on effective resolution strategies.
• Monitor and track team performance, providing timely feedback to promote productivity and efficiency.
• Foster clear and prompt communication with customers to ensure high-quality service regarding claims and/or inquiries.
• Ensure comprehensive knowledge of the intricacies and compliance standards of key benefit management programs, guiding the team in maintaining these standards.
• Drive process improvements within the team to enhance efficiency, client experience, and risk controls.
Requirements
• Bachelor's degree
• Experience in managing a team
• Up-to-date knowledge regarding insurance and industry practices
• Acts as a Subject Matter Expert regarding insurance claims
• Good communication and organizational skills
• Willingness to start ASAP
• Willingness to work onsite in Marcos Highway, Antipolo City
JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more!
Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.
JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.
