Team Manager
Salary undisclosed
Apply on
Original
Simplified
About the role
As a Team Manager at QMS. Manila, Inc., you will lead and motivate a team of customer service agents in our office in Cainta Rizal. This full-time role will see you play a crucial part in delivering exceptional customer experiences.
What you'll be doing
- Overseeing a team of customer service agents and ensuring they provide high-quality support to our clients
- Setting clear performance goals and providing regular feedback to drive continuous improvement
- Fostering a positive and collaborative team culture to boost morale and productivity
- Analyzing data and metrics to identify opportunities for process improvements
- Liaising with other departments to ensure seamless customer service delivery
- Escalating and resolving complex customer issues as needed
What we're looking for
- Experience handling Healthcare Accounts or Medical Services.
- Substantial experience in a team leadership or management role within a call center or customer service environment (at least 3 years of supervisorial experience)
- Excellent communication and interpersonal skills to effectively coach and motivate a team
- Strong problem-solving and decision-making abilities to handle challenging customer situations
- Proficiency in data analysis to identify trends and drive process improvements
- Passion for delivering exceptional customer experiences and a commitment to continuous learning
Similar Jobs
