Customer Support Specialist (Entry Level) - Nightshift

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

• Responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services
• Primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management.
• Provide guidance and resolution on a wide range of technical and non-technical customer issues
• Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

Qualifications:

• Bachelor’s / College Degree in Information Technology, Management, Communications, or any equivalent
• At least 6 months to 3 years of experience in industry, preferably in customer service-oriented roles
• Experience in ERP or any enterprise tool is an advantage
• Excellent communication skills, both oral and written
• Effective team player and demonstrate commitment to ensuring customer success
• Possesses excellent customer orientation skills, problem solving and critical thinking skills
• Amenable to working at nightshift and hybrid set up in Makati office