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About the company:
We’re a modern travel agency with a twist – one that is thoughtfully designed, proactively inclusive, tech-driven, and, well, cool. We make it dead simple for you to travel like an insider, with killer perks and data-driven recommendations – all for the same price as doing the heavy lifting yourself. And for our travel advisors, we’re building a ton of tech to welcome you to the industry and make you look amazing (and be amazingly successful).
Job Description:
As a Bookings Associate at Fora, you play a key role in Fora’s core booking operations. You will join our talented team based in the Philippines as a “bookings expert” – someone who is responsible for logging, revising, and managing a wide range of bookings submitted by our travel advisors. Your accurate management of bookings forms the foundation of Fora’s database and enhances the booking experience for our travel advisors. Thus, we are looking for someone who is:
Skilled with numbers and data – you have a “numbers-minded” brain, and can easily perform basic mathematical operations and calculate price breakdowns
Professional in customer-facing communications – you are patient, polite, and informative when addressing inquiries, preferably with several years of experience in a customer service or client-facing role
Highly attentive to detail – you perform tasks accurately and efficiently, always making sure to carefully check your work for errors
Curious and a quick learner – you absorb new information quickly (Fora is growing fast and always innovating!) and demonstrate eagerness to learn, ask questions, and take on more responsibility
Job Requirements:
- At least 3 years of administrative experience
- Mandatory tools: Gsuites, MS Excel, PDF, Emails
- Schedule: someone with a weekend schedule capacity is ideal
- MUST be extremely organized, detail-oriented, and comfortable asking questions/dealing with ambiguity, as many of our bookings may be nuanced.
- Knowledge in the travel and hospitality industry is a PLUS
- Experience working in some CX capacity handling large volumes of tickets
- AP/AR/ERP software experience is a plus, but not required.
Additional Job Details
- Independent full-time remote contractor role with an initial hourly rate of $7-8 commensurate with experience.
- The contractor must have their equipment (computer and internet connection)
