ServiceNow Administrator
Salary undisclosed
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What do you need to do?
- Listen to customers’ challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
- Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
- Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
- Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
- Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
What do you need to succeed?
- Must have at least 3 years of ServiceNow Admin or Specialist experience
- Required skill(s): ServiceNow, CMDB, Systems Integration and Administration, Configuration Management.
- Preferably, with ServiceNow, Implementation, and Developer Certification.
- Solid knowledge of integration of multiple ServiceNow modules
- CMDB and Configuration Management acumen, a strong advantage.
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