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Workforce Management

Salary undisclosed

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We are hiring for several WFM positions for one of our prime clients.

Workforce Supervisor

  • College Degree.
  • With 2-3 years’ experience in Workforce Management.
  • Experience with forecasting and scheduling.
  • With supervisory experience handling Lead RTA or Lead WF.
  • Experience in handling all LOB (Email, chat and voice, inbound and Outbound).
  • Amenable to be deployed in Gilmore and Pasig for a Shifting Schedule (Onsite).

RTA Lead

  • College Degree any course.
  • At least 2yrs Exp as Realtime Analyst Lead.
  • Can be an individual contributor.
  • Proficiency in real-time monitoring tools and software used in BPO operations (e.g., workforce management systems, CRM software, call center management systems).
  • Experience using Twilio CRM is an advantage.
  • Amenable to be deployed in McKinley and Pasig for a Shifting Schedule (Onsite).

Reports Analyst Supervisor

  • College Degree any course.
  • Strong leadership skills with experience in managing, mentoring a team and client phasing.
  • More than 2yrs Exp in Reports Analytics as a Supervisor. Can be an individual contributor.
  • Advanced proficiency in Microsoft Excel, SQL, and Business Intelligence (BI) tools (e.g., Tableau, Power BI). Sales Account experience is a plus.
  • Amenable to be deployed in McKinley and Pasig for a Shifting Schedule (Onsite).

Working Conditions

  • Full Time Onsite
  • Shifting
  • Gilmore/Pasig/Taguig

Salary

  • Competitive salary commensurate with experience plus lucrative benefits.