Customer Service Team Leader

Salary undisclosed

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Responsibility

Supervise team members and be able to arrange or cover members working shifts if necessary;
Provide accurate, valid and complete information by using the right methods/tools;
Handle relevant clients' complaints/incidents within working shifts, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problem for further investigation;
Follow communication procedures, guidelines, and policies;
Work with managers about clients' feedback/ other assigned operational tasks.

Key Skills And Experience

Good command in English (Especially in Reading and Writing);
At least 1 year of experience in leading, managing and coaching a team of at least 15 members. Welcome candidates with leadership experience in school, college, university.
Good at Business Communication;
BPO working experience
Familiar with data analysis;
Able to join immediately;
Self-learning ability and can-do attitude;
Good interpersonal skills
Proficient skills with office applications
Willing to work on roasting shifts, weekends and public holidays.