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Bilingual Customer Support Specialist (Slovak & English) - Email & Chat

Salary undisclosed

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Description

We are Strikingly, a modern, mobile-optimized website builder that empowers individuals to express their uniqueness. Our headquarters is in Shanghai, China, with strong ties to Silicon Valley. We are backed by notable investors including Y Combinator, SV Angel, and others. We are seeking Remote Bilingual (Slovak - English) Email & Chat Support team members to bring happiness to our customers and create exceptional experiences.

Responsibilities

  • Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone.
  • Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media).
  • Translate our product and all customer communications such as newsletters and lifecycle emails.
  • Develop expertise in our product and internal software to assist customers efficiently.
  • Maintain happiness and positivity in every customer and team interaction.

Requirements

  • Professional level Slovak and English communication skills.
  • Strong passion for assisting individuals with diverse learning styles.
  • Deep love for learning new things, problem-solving, and analytical skills.
  • Experience in customer service within a fast-paced environment.
  • Full-time availability (40 hours per week).
  • Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher, and a minimum internet connection of 20 Mbps.

Benefits

  • The convenience of working from anywhere.
  • A fun and collaborative international working environment.
  • Opportunities for career advancement.
  • Access to training and growth opportunities.
  • Paid leave with tenure of one (1) year and above.

If you are looking for a stable and long-term job, submit your proposal and share a brief summary of your experience!

Employment Type: Full-Time