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Bilingual Korean Customer Success Specialist

Salary undisclosed

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Description

Strikingly is seeking a Bilingual Korean Customer Happiness Officer to provide exceptional support through email and chat. Our mission is to empower everyone to express their individuality with a modern, mobile-optimized website builder.

In this role, you will spread happiness and create WOW moments for our customers by:

  • Emanating our brand and personality in every interaction through the Strikingly voice and tone.
  • Delivering WOW moments by providing outstanding service to both new and existing customers across email, chat, and social media.
  • Translating our product and customer communications, including newsletters and lifecycle emails.
  • Developing deep expertise in our product and internal software to efficiently assist customers.
  • Maintaining positivity and happiness in every interaction with customers and team members.

Requirements

  • Professional-level communication skills in Korean and English.
  • A strong passion for helping people, regardless of varying learning curves.
  • A love for learning, problem-solving, and possessing analytical skills.
  • Experience in a fast-paced customer service environment.
  • Availability to work full-time (40 hours per week).
  • A working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6 or newer, Core i3/AMD Ryzen 3 or higher; and a minimum 20Mbps internet connection.

Benefits

  • Flexibility to work from anywhere.
  • A fun and collaborative international work environment.
  • Opportunities for career advancement.
  • Access to training and growth opportunities.
  • Paid leave after one (1) year of tenure.

Note: No interview required.

Employment Type: Full-Time