Customer Service Representative (Lead) - Non-Voice

Job Overview:

We are seeking a highly motivated and experienced Team Lead to oversee and support our Customer Service Representatives. The Team Lead will play a crucial role in ensuring our team delivers exceptional service, resolves customer issues effectively, and maintains high levels of customer satisfaction. This role requires strong leadership skills, a deep understanding of customer service processes, and a commitment to fostering a positive and productive team environment.

Qualifications:

• At Least minimum of 5 - 6 years working experience as Customer Service Representative and Supervisory or Team Lead Role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in customer service software and Microsoft Office Suite.
• Problem-solving skills with the ability to handle complex customer issues.
• Ability to work under pressure and manage multiple priorities effectively.