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Position Overview
The Outlet Manager is responsible for the overall operation of the outlet.
Responsibilities
Human Touch
The Outlet Manager is responsible for the overall operation of the outlet.
Responsibilities
- Coordinate and maintain a degree of supervision over all matters pertaining to the Food and Beverage operations.
- Directly responsible for the proper supervision and function of all Food and Beverage employees, facilities, operation, sales, costs and departmental profit.
- Analyze F&B operations from the standpoint of operating costs, increasing sales, efficiency, merchandising principles, work simplification and sanitation, making specific correction and recommendations necessary for optimum performance.
- Follow-up programs and policies to ensure compliance with prescribed methods and standards.
- Provide functional assistance and direction to F&B supervisors in all matters pertaining to F&B operations.
- Coordinate with the Purchasing agent to ensure that all purchases conform to specifications and quality standards.
- Maintain an up-to-date standard recipe file showing a complete cost breakdown and preparation for all items on the items on the menus, as well as specialty items which would be considered use.
- Develop or revise all Job Descriptions for the F&B Department to develop a more efficient team.
- Make daily inspections of F&B Department including all restaurants, kitchen. Storeroom, and all other areas under his control.
- Schedule training /cross-training for his staff in coordination with the HR Department.
- Be a willing team worker at all times. Accept and perform special assignments within or outside his department as requested by his Immediate Superior.
- Keep abreast of all company policies and code of conduct by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines.
Human Touch
- Has the ability to build true and deep human connections
- Makes caring for others a priority
- Displays qualities of being respectful, thoughtful, warm, genuine and humble
- Consistently strives towards improving the lives of Aman colleagues and guests
- Understands perspectives of other cultures and countries
- Has a passion for delivering the best possible service and creating outstanding memories
- Is known for being an Aman ambassador
- Exceptional communicator internally and externally in a clear, concise, logical manner
- Highly articulate
- Consistently tailors’ communication style and tone to the needs of the audience
- Communicates effectively and appropriately across cultures
- Able to communicate passionately and energetically to groups when needed
- Listens to others with care and interest; asks questions for clarification
- Respects confidentiality of messages
- Demonstrates enthusiasm to help others who ask for support or need assistance
- Offers to work on tasks outside of their own remit
- Goes beyond current scope of work, assists other teams to improve performance or to achieve common goals
- Has the ability to integrate and embrace teams; support team members; identify and use team talents
- Acknowledges and celebrates the achievements of teammates
- Resolves conflict among team members
- Seeks perfection and inspires other to do the same
- Consistently shows concern for quality, accuracy, and completeness of work activities
- Sets very high standards of excellence
- Has exceptional attention to detail
- Seeks opportunities to improve quality and takes action to do so
- Consistently produces excellent work and on-time
- Consistently seeks out opportunities to make improvements to processes and results
- Regularly produces new ideas which represent new ways of thinking
- Demonstrates creativity and curiosity which positively impacts the business
- Challenges the norm to create innovative programs
- Champions a culture that encourages others to innovate and bring forward their ideas
- Accepts failure and rewards risk taking
- Is exceptionally adaptable
- Sets challenging goals and is consistently motivated to perform at a higher level
- Consistently achieves goals and is focused on producing results
- Achieves excellence in tasks and goals
- Has a strong sense of urgency to solve problems. Prioritises tasks based on importance
- Accepts difficult challenges and tasks
- Maintains commitment to goals in the face of obstacles and challenges
- Solicits feedback. Actively identifies ways to improve
- An inspiring leader who makes quick decisions, performs well in a crisis, is driven, gives clear direction, inspires others and constantly develops the business
- Inspires, motivates and empowers colleagues to perform at their best
- Constantly performs at the highest performance standards
- Exceptional commercial and financial acumen with strong strategic decision-making skills
- A self-starter with excellent influencing skills
- Forms a clear picture of the future that the organisation should strive for; uses vision to excite people
- Considers the long-term goals of the function and defines a strategy that will drive business and transforms this into results
- Proactively seeks to understand how current trends influence the organisation’s direction and seeks opportunities to capitalise for benefit/growth
- Understands and reacts to best practices of the competition
- Takes time to get to know colleagues/stakeholders, to build rapport and establish a common bond
- Maintains an open, approachable manner, and treats others fairly and respectfully
- Shows an interest in what others have to say
- Demonstrates a high level of emotional intelligence
- Establishes and develops useful personal networks that can be used for the organisation’s advantage
- Proactively follows up on engagement invitations
- Makes colleague development a priority, not limited to their own teams
- Demonstrates excellent evaluation skills of performance and future potential; identifies key talents
- Ensures each colleague has a personal development plan; regularly meets with colleagues to review their development progress
- Creates a future successor for own position and other key roles
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