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Qualifications
- Bachelor’s Degree (Engineering/Computer Science preferred but not required); or equivalent experience required.
- 2+ years’ experience in data management area with an analytical competencies demonstrated
- Knowledge of Contact Centre KPIs and deliverables
- Knowledge of development languages such as SQL, UNIX, Linux, HPCC, etc.
- Knowledge of various data types and formats including, but not limited to: XML, flat files, delimited, etc.
- 1 Year Experience with any Data modelling platforms (One of Power BI, Tableau, Power Pivot is required)
- Knowledge of data analysis tools and processes, (One of Excel, Power BI, Tableau, SQL, Azure Datalakes)
- Knowledge of Contact Centre KPIs and deliverables
- Proofreading skills to see how data and facts can be linked together to create more meaningful conclusions.
- Ability and desire to learn new processes, tools, and technologies.
- Good research skills.
- Good attention to detail.
- Good oral and written communications skills.
- Business support through general data analysis and research.
- Use pre-designed queries to assess data for research purposes.
- General content matter subject matter expert.
- Investigate, track, and report general data issues.
- Under guidance of Data Analytics Lead, successfully complete new data onboarding and/or production data management functions as assigned/required.
- Conducts routine data review and verification and ensures corrections/clarifications are made in a timely manner.
- Utilize various data workflow management and analysis tools.
- Perform complex data problem solving within specific functional area or data type.
- All other duties as assigned
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