Talent Acquisition Manager

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About the Job:

The Talent Acquisition Manager will lead the global Talent Acquisition function for FGC+. Reporting to the Head of HR, this position plays a critical role in operationalizing our recruitment efforts to support our rapidly growing company as we expand across the US, the Philippines, and other geographies. In this role you will lead a Talent Acquisition team located in both Davao and Bacolod. To succeed, you must know global best practices and be able to quickly design and implement improvements across the candidate, hiring manager, and team experience. As a senior leader, you should be the example of building a collaborate environment company-wide. This job balances inspiring your team while using data and technology to drive decisions. Ensuring a continuous improvement mindset that always focuses on finding, attracting, hiring and igniting possibilities in our workforce.

What You'll Do:

Create and Implement TA Strategy:

• Understand global best practices and build and manage an integrated strategy across our locations
• Identify and prioritize improvements across processes, collateral, and technology
• Collaborate with sales, clients, & internal hiring managers to identify key hiring needs across various specialized skill sets
• Educate stakeholders when defining roles, pooling, sourcing, and expectations of candidates
• Keep accurate data on all talent acquisition initiatives. Analyze data and report findings and recommendations to relevant stakeholders
• Analyze market trends and competitor practices to inform recruitment strategies
• Forecast talent acquisition needs based on business growth plans

Operationalize Recruitment Best Practices and Processes:

• Oversee the entire recruitment lifecycle, from sourcing and screening through offer negotiation
• Design, optimize, and implement recruitment processes and workflows to ensure efficiency and effectiveness (use data-driven insights and automation wherever possible)
• Own headcount plans to track progress and plan bandwidth of the talent acquisition team
• Establish metrics and KPIs to track recruitment performance and drive continuous improvement

Lead a High-Performing Team:

• Develop and mentor TA team members by providing guidance and support to ensure their success.
• Establish performance expectations and career growth trajectories.
• Foster a culture of collaboration, accountability, and continuous learning within the talent acquisition team.

Partner with Clients and Internal Hiring Managers:

• Share market knowledge, anticipate trends and challenges in meeting client objectives
• Serve as a strategic partner to hiring managers, understanding their talent needs and proactively developing recruitment plans to address them
• Provide regular updates and insights to hiring managers on recruitment progress, market trends, and candidate feedback

Enhance Employer Branding and Candidate Experience:

• Enhance the candidate experience to influence FGC+ brand reputation and increase the Company's ability to deploy talent within agreed timelines
• Monitor talent acquisition impacts and adjust methodologies to maintain high success rates
• Develop and execute initiatives to enhance our employer brand and attract top talent to the organization
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding
• Leverage employer branding efforts to differentiate our organization in the competitive talent marketplace
• Develop and maintain relationships with universities, professional organizations, and other talent pipelines
• Establish and manage partnerships with alumni associations, colleges and job boards
• Participating in and hosting TA events for driving our company's awareness

What You'll Bring

• 10+ years in TA with at least 3 years in a global company, 5 years in a leadership role, 3 years exposure to global compliance requirements.
• Experience with both high-volume and specialized profile recruitment in the Philippines is required, experience with executive recruitment and/or recruiting in the US and/or leading recruiting teams in other countries is a plus.
• Proven track record of successfully scaling recruitment efforts in a high-growth environment, BPO experience a plus.
• Experience with automation, system improvements, implementations and process-based approach to support our extraordinary growth and scale, past ownership of selection/implementation of ATS preferred.
• Past success managing employer branding initiatives aligned with the full cycle of the talent management process.
• Vast knowledge and creative application of sourcing techniques/tools (e.g. professional platforms, social networks, LinkedIn).
• Thrives in a fast-paced, dynamic environment.
• Proven experience with standard measurements of effectiveness, reporting and insight driven analytics, to make data-driven decisions and business cases.
• Seen as company leader with success in influencing executives, clients, and internal leadership to support your strategies, initiatives, and changes.
• Exceptional relationship building, verbal and written communication skills paired with strong business acumen.
• Ability and willingness to work midshaft or nightshift.

What We Offer:

At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.

We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive base pay with incentives and allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave
• 13th month pay
• Onsite medical support
• Skills and training development programs
• Employee Engagement Events
• Employee Referral Program

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Third-Party Agency Notice:

FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.