Customer Relations Manager
Salary undisclosed
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Qualifications
- Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
- With at least five (5) years' customer service experience as a Manager
- Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
- With good customer service, negotiation, and presentation skills
- High proficiency in MS Office especially in MS Excel.
- Spearheads the implementation of re-engineering the department and continuously
- Measures the stage by stage development of on-going improvement by regularly visiting key
- Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
- Negotiates service contracts.
- Establishes and develops systems and procedures on how to handle service requirements.
- Monitors and evaluates cost saving measures for office supplies and maintenance.
- Maintains close liaison with customer and principals..
- Assists and monitors service schedules and operations.
- Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
- Joins and presides in the regular meetings with the Engineering Supervisors regarding
- Coordinates with different departments regarding commitments, service standards and
- Performs other related tasks that may be assigned from time to time.
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