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Urgent | Technical Support Specialist | Hybrid

Salary undisclosed

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Duties & Responsibilities

  • Basic knowledge of platform system and tools
  • Develop and maintain strong client relationship throughout the customer lifecycle
  • Provide best practices to clients
  • Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
  • Engage with customer to promote software adoption and onboarding strategies
  • Provides renewal sales quotations and responds to requests for proposals
  • Manage book of business


MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience

  • Requires 2-3 years of experience in a client-facing role within the BPO industry.
  • Ideally holds a degree in Information Technology or a related field.
  • Should possess strong technical experience with software.
  • Good project management skills.
  • Must demonstrate excellent analytical and problem-solving skills.
  • Must be capable of working independently while managing multiple priorities and deadlines simultaneously.


Computer/Technical

  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Salesforce experience is a plus
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