Junior Field Service Engineer | IT | Caraga
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- Performs preventive maintenance on a monthly basis on all hardware equipment for office sites
- Isolates, reconfigures, troubleshoots, repairs/replaces and pulls out all defective hardware equipments within the standard response time set for each site
- Provides 2nd level of technical support in solving hardware and Windows Operating Systems-related issues by assisting site support and office personnel on minor hardware and software configurations via onsite or relay chat nationwide
- Isolates, troubleshoots and conducts on-site repairs, if applicable, on all defective equipments and peripherals of sites
- Performs staging of hard disks for server disk upgrade, deployment and database back-up nationwide
- Performs staging, hardware testing, software installation and configuration of all server computer workstations and peripheral for roll-out of new sites
- Provides support specifically on hardware for special events, trade fair and exhibits
- Prepares weekly and monthly status report on hardware/software to be submitted to Sr. Field Services Engineer for review and endorsement to the Field Services Manager
- Performs other job related tasks that may be assigned by his superiors from time to time
- Graduate of Computer Science, Computer Engineering or any IT related course.
- At least 1 year of relevant experience.
- Minor installation and configuration of hardware/software.
- Able to set up and test hardware.
- Knowledge in Windows Operating System.
- Strong interpersonal skills.
- Excellent oral & written communication.
- High attention to detail.
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