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JOB DESCRIPTION:
- Critically evaluate information gathered from multiple sources, reconcile data from multiple sources and teams, and distinguish user requests from the underlying true needs
- Strong analytical and business skills required, including a thorough understanding of how to interpret business needs and translate them into intelligence and data analytics.
- Proven expertise over Operations Insights and CX Projects
- Proactively communicate and collaborate with external and internal stakeholders to analyse information needs and functional requirements.
- Execute reporting automation & create dashboard for the stakeholder requirement
- Ability to handle work pressure without compromising on deliverables
- Write SQL queries to extract and analyze data from multiple SQL databases.
- Develop & publish & maintain final analysis reports/dashboards in Tableau or other BI tools for internal/external/CXO level stakeholders.
Qualifications:
- Proven Expertise in Data Visualization Tools, Google Sheet, Creation of Dashboard, Reporting.
- Proficient in writing SQL queries to fetch the required data from Data Warehouse, creating Views.
- Excellent skills in Microsoft Excel and Power Point.
- Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes.
- Excellent attention to detail – ability to transform business need to data driven analytical use case.
- Experience working in an emerging and rapidly changing environment.
- Demonstrated ability to meet deadlines, even in a demanding and changing environment
- Demonstrated ability to multi-task, prioritize and meet timelines of deliverables
- Self-starter, sense of urgency and works well under pressure.
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