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Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:
- Client Interface: Serve as the primary point of contact for client technical support inquiries and issues, and maintain professional and courteous communication with clients, ensuring high levels of customer satisfaction.
- Responder to Phone Calls and Tickets: Answer incoming support calls and respond to help desk tickets promptly and professionally while prioritizing and managing multiple issues simultaneously, ensuring timely resolution.
- Set Up New User Accounts: Configure and set up new user accounts, including email, software access, and network permissions.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for clients. Investigate and troubleshoot technical problems, implementing effective solutions.
- Network and Driver Issues: Address network connectivity issues, including troubleshooting problems. Manage driver installations and updates to ensure compatibility and functionality.
- Must have at least 3 years of experience as a technical support representative, preferably in a client-facing role.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with clients.
- Proven experience in setting up new user accounts and providing end-user support.
- Strong troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues effectively.
- Familiarity with network protocols and drivers, and experience in troubleshooting related issues.
- Experience in handling clients from the US, understanding their business needs and communication preferences.
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