Technical Support Engineer | Region 4B & 5

Salary undisclosed

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Performs installation, configuration, and staging of hardware to be used by Auxiliary clients or for Auxiliary related projects;
Performs preventive maintenance on a periodic basis for the hardware used in Auxiliary clients’ sites;
Conducts remote and/or onsite investigation and troubleshooting to identify issues related to hardware and software used by Auxiliary clients;
Performs corrective actions, including reconfiguration, re-installation and repair/replacement of hardware, as necessary. Repair/replacement of hardware shall only apply if the hardware is Stradcom-owned and issued;
Conducts back-up of data contained in hardware used for Auxiliary projects, as necessary;
Coordinates with internal counterparts for joint activities necessary to identify and/or resolve software or hardware related issues;
Provides technical support for special events, conferences, meetings, etc.;
Prepares ad-hoc and regular reports regarding technical support activities;
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs;
Ensure that proper actions are immediately taken to resolve the reported problems by monitoring pending service requests (SR’s) and updating them using the Helpdesk System; and,
Performs other job-related tasks that may be assigned by his superiors from time to time.