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We are looking for a highly organized and proactive DISPATCHER VA to join our team. This role is crucial in managing communication, scheduling, and dispatch activities to ensure smooth operations and customer satisfaction for our trucking company. If you're detail-oriented, a great communicator, and experienced in logistics, we want to hear from you!
Please message us if you want to apply and send us the following:
1) Link of your updated Resume (Please make sure that your resume is downloadable and can be accessed)
2) Link of your portfolio of your work / projects and completed campaigns
3) Link to your 1-minute AUDIO or VIDEO introduction about your skills and experience. You may use Vocaroo for the audio recording.
4) Response to below questions:
Dispatcher Experience (number of years):
How many years of experience do you working in a transportation / logistics company?:
What transportation / logistics companies have you worked with?:
Rate your English speaking from 1-10, with 10 being the highest:
Note: Applications without the complete requirements and responses will NOT be considered.
Key Responsibilities:
1. Manage inbound and outbound communications, including calls, email s, and messages, for the trucking company.
2. Maintain and update the database of clients, drivers, routes, and schedules.
3. Handle driver requests and inquiries regarding schedules, routes, and assignments.
4. Coordinate dispatch activities, including assigning drivers to routes, monitoring progress, and resolving issues or delays.
5. Assist in scheduling and coordinating transportation services for clients, including pickups, drop-offs, and special requests.
6. Handle administrative tasks such as filing, data entry, and preparing reports for management.
7. Liaise with clients, drivers, and other stakeholders to ensure smooth operations and customer satisfaction.
8. Provide general assistance and support to the management team as needed, including scheduling meetings, making travel arrangements, and organizing documents
Qualifications:
Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, drivers, and tea m me mbers
Strong organizational skills and attention to detail, particularly in managing databases and scheduling
Proficiency in handling inbound and outbound communications, including phone calls, email s, and messages
Knowledge of transportation operations, including dispatching, routing, and logistics.
Ability to multitask and prioritize tasks in a fast-paced environment
Problem-solving skills to address driver requests, scheduling conflicts, and other operational issues.
Familiarity with transportation management software and databases for managing driver assignments and schedule
