Data Entry/Transcription Specialist (Contract Role)

**About Us**

[Hearth]( https://hearthdisplay.com/ ) is an early-stage company with a mission to make parenting easier. Our vision is a world where parents don’t constantly have to be “super-heroes” by carrying the mental burden of home organization, where kids are empowered to have ownership of their day-to-day activities, and where families can have the security that their loved ones are taken care of. We have a passionate following of parents and customers who crave more positive and collaborative mome nts at home and in their communities.

**The Role**

Hearth is expanding our Hearth Helper team! As we onboard an increasing number of new families to our platform and interest in Hearth grows, we’re looking for two dynamic data entry tea m me mbers to join our team and support a calendar entry process Hearth’s families depend on. Families submit information they need uploaded to their calendars, and our data entry team facilitates the entry of that information to their accounts. This is primarily a transcription role, not a customer support role. There is some flexibility to the hours (meetings and training in US East Coast hours will be required), but the scheduled days of the week available for this role will be Sunday-Thursday, Monday-Friday, or Friday-Tuesday.

**Duties**

- Analyze, transcribe and enter scheduling information in various formats (handwritten, pdf, photo) from one platform to another (150+ entries daily)
- Communicate with customers to let them know their requests have been handled.
- Follow processes accurately to ensure no disruption to fellow team mates or customers
- Maintain the highest level of compliance and sensitivity to personal customer information.

**About You:**

- High degree of English fluency - able to decipher handwritten English, and intuit pertinent scheduling information vs extraneous information when completing data entry.
- Strong attention to detail - there is no ‘undo’ option available in this data entry process, so accuracy is paramount.
- Able to work quickly without compromising accuracy. Verifiable prior experience with transcription or data entry work that required speed will be prioritized.
- Conscientious - this role works with personal information, so security is paramount.
- Adapts quickly in a fast-paced, complex environment while quickly learning new concepts and processes - ability to work independently is important.
- Excellent verbal, written, and interpersonal communication skills.
- Good decision-making and critical-thinking skills - it is not always immediately clear what, if any information from a request, can be entered.
- Strong internet connection + personal computer equipped with camera and microphone required.

**Compensation**

- For this role, the salary range is $6-7 USD hourly, based on prior experience. This is a contract position working 40 hours a week - looking for a 6 week contract at this time, with potential opportunity to continue based on need and performance.

**Interested?**

- Please submit your resume and a short statement of interest that conveys an understanding of the responsibilities of the role in your own words (this serves as a writing sample to demonstrate English fluency) to [email protected]. Submissions through any other method (including this site) will not be considered. Apologies in advance - only applicants considered for an interview will be contacted.
- Hiring process - a video interview with a hiring manager, and a data entry exercise if moved forward to final round, reference request from a US - based employer.