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MAIN ROLE
The IT Senior Executive has the main responsibility of delivering IT solutions and services to close IT helpdesk tickets and requests from internal customers.
Key Responsibilities
The IT Senior Executive has the main responsibility of delivering IT solutions and services to close IT helpdesk tickets and requests from internal customers.
Key Responsibilities
- User desktop setup for MacOS and Windows, operating systems installation (eg. SAP, GSMS, IBP, Mirai, POS systems)
- Maintain user access in Active Directory and O365.
- Maintain IT equipment and devices like laptop, printers, scanners, server, network devices, etc.
- Provide technical support, planning and coordination for end-user touch points of the distributed computer environment.
- Knowledge in desktop, software and hardware installation, support, distribution and remote access technologies (quik assist, teamviewer,etc).
- Support role in Application Support Services (AMS) for operating systems: SAP, Mirai, POS systems
- IT procurement and asset inventory
- Other IT duties as assigned by the manager.
- Bachelor's degree in IT-related courses
- 5+ years of experience in a similar role providing technical support
- Installing and configuring computer hardware and software, basic network troubleshooting. With working knowledge on infrastructure
- Understanding of Windows operating systems (Windows 10, WinServer, Windows Embedded).
- Understanding of O365, Teams, Azure or any Microsoft product. Microsoft certification is an advantage
- Experience troubleshooting PC antivirus utilities (Sophos, Symantec,etc
- Preferably with experience in ServiceNow ticketing systems.
- Ability to work on call after office hours if required. working on onsite, shifting schedule, weekends and/or holidays.
- Work with less supervision while being a team player.
- Be friendly, supportive, and helpful to all internal users/customers.
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