NCI Support Lead

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

PURPPURPOSE OF THE ROLE

The Infrastructure Lead is responsible for overseeing and aligning the Global design, implementation, and maintenance of an Inchcape’s IT infrastructure. This role involves providing technical expertise, leadership, and strategic guidance to ensure the availability, stability, and security of the infrastructure systems. The Infrastructure Lead collaborates with cross-functional teams and stakeholders to develop and execute infrastructure initiatives that align with the Inchcape’s objectives, to improve quality, cost-efficiency, and high reliability infrastructure services across APAC, 24/7.

Job JOB ROLES AND RESPONSIBILITIES

1

Infrastructure Strategy: Review Global initiatives & Regional business requirement, to provide a comprehensive infrastructure strategy, considering the Region/Market’s current and future technology needs, industry best practices, and emerging technologies.

2

Team Management: Lead and mentor a team of infrastructure professionals, providing guidance, support, and fostering a collaborative work environment.

3

Infrastructure Design and Implementation: Review the Global/Regional designs, of the network architecture, on-prem servers, Azure infra services, storage systems, virtualization, cloud services, and security systems.

4

Systems Maintenance and Monitoring: Review Global Operations proactive monitoring and maintenance processes to ensure the availability, performance, and reliability of infrastructure systems. Respond promptly to incidents and assist in troubleshooting infrastructure-related issues where required.

5

Security and Compliance: Partner our Security Team to implement and maintain appropriate security measures and protocols to protect the organization's infrastructure from internal and external threats. Ensure compliance with relevant regulations and standards.

6

Vendor Management: Collaborate with vendors and third-party providers to evaluate and select infrastructure solutions, negotiate contracts, and manage ongoing relationships.

7

Capacity Planning: Assess infrastructure capacity requirements and plan for future growth, making/supporting Global recommendations for infrastructure upgrades, expansions, and optimizations.

8

Disaster Recovery and Business Continuity: Partner the Global NCI Team to review the disaster recovery plans and procedures to minimize downtime and ensure business continuity in the event of a system failure or disaster.

10

Documentation and Reporting: Maintain accurate documentation of infrastructure configurations, processes, and procedures. Prepare regular reports on infrastructure performance, capacity, and security.

Skil SKILLS AND EXPERIENCE REQUIRED

• Bachelor's degree in computer science, information technology, or a related field. Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus.
• Proven experience (5 years) in infrastructure design, implementation, and management, preferably in a leadership role.
• Strong technical knowledge across multiple infrastructure domains, including networking, server administration, virtualization, storage, and security.
• Proficiency in infrastructure technologies, such as Cisco networking, Windows/Linux servers, VMware, cloud platforms (e.g., AWS, Azure), and security solutions.
• Solid understanding of ITIL practices and familiarity with agile methodologies.
• Demonstrated experience in leading and managing teams, including setting goals, providing feedback, and promoting professional growth.
• Excellent problem-solving and analytical skills, with the ability to assess complex infrastructure issues and propose effective solutions.
• Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver projects within scope and budget.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
• Ability to adapt to changing technology landscapes and stay updated with industry trends and emerging technologies.
• Bachelor's degree in computer science, information technology, or a related field. Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus.
  
  

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• They will always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders;
• They will have a genuine passion to achieve a culture of service excellence.
• Flexible and adaptable; the individual will thrive in a changing environment, readily deal with ambiguity, cope with setbacks and always seek solutions (rather than problems).
• A confident and articulate communicator with personal presence and gravitas, the individual will effectively influence, engage and challenge to gain understanding and commitment for their agenda.
• Energetic and engaging – they will be friendly and approachable; positively representing the Global IS Team.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.