Medical Virtual Assistant [E-S&HS]

Note: For interested applicants, please submit an application through the link below. We will reach out to qualified applicants.

https://forms.gle/s7BQF6QvPTe9Ngg46

Job Title: Medical Virtual Assistant [E-S&HS]
Type: Full-Time
Work Time: 8:00 AM - 5:00 PM EST
Days to Work: Monday - Friday
Salary: $5 - $6 per hour (depending on experience)

About Us:
We provide specialized solutions for sleep and headache management, focusing on delivering exceptional patient care and support.

Job Overview:
We’re seeking a proactive and detail-oriented Medical Virtual Assistant to manage a variety of tasks, from receptionist duties to administrative support. This role is crucial for enhancing our clinic’s efficiency and ensuring that no patient inquiry goes unanswered.

Key Responsibilities:
•Manage Calls & Communication: Handle inbound and outbound calls, respond to patient inquiries via phone, text, and email , and ensure all follow-ups are completed promptly.
•Appointment Scheduling: Coordinate appointments and reminders, minimizing scheduling conflicts and maximizing patient engagement.
•Administrative & Billing Support: Assist with pre-authorizations, billing tasks, and other administrative duties as needed.
•Medical Scribing: Accurately document patient information and provider notes during appointments, ensuring precise and timely record-keeping.
•Streamline Operations: Collaborate with the in-house team to reduce missed calls and improve overall workflow, allowing them to focus on direct patient care.
•Lead Management: Track and respond to inquiries from leads generated through our Facebook ads using HighLevel .

Qualifications:
•Excellent English communication skills—friendly, patient, and easy to understand.
•Proven ability to multitask and manage a variety of responsibilities.
•Strong organizational skills to streamline clinic operations and support the in-house team’s focus on patient care.
•Experience in medical billing support and administrative tasks.
•Proficiency in Monday.com , Slack, Google Workspace, and Zoom.
•Experience with AdvancedMD is a plus; familiarity with Office Ally is preferred.

Technical Requirements:
•Reliable computer and high-speed internet (minimum 10 Mbps).
•Noise-canceling headset and webcam.
•Quiet, professional workspace.

Additional Requirements:
•NBI clearance, valid ID, and a short video introduction.
•No other clients during required work hours.
•Comfortable participating in video meetings (Zoom or Google Meet).

If you’re an organized multitasker with a passion for supporting patients and streamlining operations, we’d love to have you join our team!