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Job Description
- Duties and Responsibilities:
- Providing technical support to clients by identifying and resolving hardware or software issues
- Determining the cause of problems and suggesting solutions for problems
- Analyzing data from logs and other sources to identify and resolve problems
- Ability to analyze casino business operational needs / challenges and work with internal team to find the possible solution
- Supervise team members and ensure that deadlines are followed
- Establish strong working relationships with customers, internal support, service and engineering departments to optimize customer service in cross area activities
- Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff
- Responds to the needs of the customers over the phone and provides necessary assistance
- Extended support require when designated as the on call representative
- Open to visit to customer location with in Asia will be require
- Might have to make program modifications to correct identified issues within the applications including database
Additional Job Description
- Knowledge, Skills and Abilities:
- Programming Language & Concepts
- Should have good understanding of C#.
- Basic understanding of JavaScript.
- Basic understanding of WCF, WPF, Web API.
- Basic understanding of MVC, MVP and MVVM architecture pattern.
- Should be familiar with basic software architecture like Three Tier Architecture.
- Database & Concepts
- Should have basic understanding of MS SQL.
- Should be able to write and understand basic SELECT/UPDATE/INSERT/DELETE queries.
- Should have basic understanding of SQL concepts like joins, indexes, functions, dead lock etc.
- Troubleshooting & Analytical skills
- Should be able to perform good troubleshooting.
- Should have right approach to corner and find the root cause of any issue.
- Windows & Networking
- Should be able to operate on Windows OS.
- Should have basic understanding of network protocols TCP & UDP.
- Experience, Education and Qualification:
- Bachelor’s degree in related field
- Two to Three years of experience
- Gaming industry experience preferred
- Requirement:
- Communication Skill
- Should be able to write, speak and understand in English.
- Understanding of Philippines/Chinese/Korean will be bonus.
- Should have patience and should be able to handle pressure situations.
- Should be able to work in a distributed team environment.
- Domain knowledge and LnW product knowledge will give extra advantage
- Mature, Enthusiastic and Diligent
- Presentable
- Workplace Health & Safety:
- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties.
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