Epicareer Might not Working Properly
Learn More

System Engineer

Salary undisclosed

Apply on


Original
Simplified

Job Description

  • Duties and Responsibilities:
  • Providing technical support to clients by identifying and resolving hardware or software issues
  • Determining the cause of problems and suggesting solutions for problems
  • Analyzing data from logs and other sources to identify and resolve problems
  • Ability to analyze casino business operational needs / challenges and work with internal team to find the possible solution
  • Supervise team members and ensure that deadlines are followed
  • Establish strong working relationships with customers, internal support, service and engineering departments to optimize customer service in cross area activities
  • Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff
  • Responds to the needs of the customers over the phone and provides necessary assistance
  • Extended support require when designated as the on call representative
  • Open to visit to customer location with in Asia will be require
  • Might have to make program modifications to correct identified issues within the applications including database

Additional Job Description

  • Knowledge, Skills and Abilities:
  • Programming Language & Concepts
  • Should have good understanding of C#.
  • Basic understanding of JavaScript.
  • Basic understanding of WCF, WPF, Web API.
  • Basic understanding of MVC, MVP and MVVM architecture pattern.
  • Should be familiar with basic software architecture like Three Tier Architecture.
  • Database & Concepts
  • Should have basic understanding of MS SQL.
  • Should be able to write and understand basic SELECT/UPDATE/INSERT/DELETE queries.
  • Should have basic understanding of SQL concepts like joins, indexes, functions, dead lock etc.
  • Troubleshooting & Analytical skills
  • Should be able to perform good troubleshooting.
  • Should have right approach to corner and find the root cause of any issue.
  • Windows & Networking
  • Should be able to operate on Windows OS.
  • Should have basic understanding of network protocols TCP & UDP.
  • Experience, Education and Qualification:
  • Bachelor’s degree in related field
  • Two to Three years of experience
  • Gaming industry experience preferred
  • Requirement:
  • Communication Skill
  • Should be able to write, speak and understand in English.
  • Understanding of Philippines/Chinese/Korean will be bonus.
  • Should have patience and should be able to handle pressure situations.
  • Should be able to work in a distributed team environment.
  • Domain knowledge and LnW product knowledge will give extra advantage
  • Mature, Enthusiastic and Diligent
  • Presentable
  • Workplace Health & Safety:
  • Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
  • Ensure compliance with safe work practices
  • Ensure not to put self and others at risk
  • Use and maintain equipment properly and ensure that the work area is free of hazards
  • Report all incidents, injuries and near misses
  • Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
  • Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties.