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B&M Internship Luzon IT Operations 2024

Salary undisclosed

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Job Title:

B&M Internship Luzon IT Operations 2024

Job Description

IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

  • Represents IT in front of Site Leaders.
  • Coordinates as smart hands with different portfolio and engineering workgroups
  • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
  • Perform hardware and software upgrades to peripheral equipment
  • Attend to break/fix engagement as required by Situation Management for technology related problems

and issues received from both internal and external clients

  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated.
  • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.

Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

  • Performs\Tests backup for the onsite servers.
  • Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)
  • Local Change Management for Infrastructure, Application and Security
  • Remote Application and software Management
  • Business continuity plan testing and recommendation
  • Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)
  • Analyse WIFI intrusion with CDOC, manage WIFI access and PW
  • Manage the Video Conference Room (access control)
  • Clients and CNX application implementation
  • CNX Local Bots and automation implementation
  • Support Network Data and Voice implementation.

Candidate Profile

  • Experience working within an IT help desk environment working to targets
  • Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance
  • Strong communication skills, both written and verbal (English Language)
  • Demonstrated ability to multi-task and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail

Career Framework Role

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.

Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Identifies key issues and patterns from partial/conflicting data.

Takes a broad perspective to problems and spots new, less obvious solutions.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time

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