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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Quality Analyst

Salary undisclosed

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Linkedn
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The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.

Responsibilities
  • Monitoring of Calls – 15-30 calls per day
  • Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities
  • Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.
  • Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine quality needs and provide recommendations on continual process improvement.
  • Identify and report any required training issues to department management and trainers.
  • Take an active part in the evolution of the attribute document
  • Identify changes that need to be made to our evaluation tool
  • Create and update standards as appropriate
  • Create scripting and resources for agents when requested or needed
  • Provide in-depth comments on evaluations for manager coaching
  • Train new members that join our team
  • Follow up with issues identified to ensure they are resolved
  • Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.
  • Team Accountability (QA and CSi Performance) – weekly progress report with action items
  • Attend and actively participate in weekly calibration and facilitation on a rotational basis
  • QA Orientation for New Hires – as needed
  • QA Orientation for Cross Skilling of agents – as needed
  • Facilitation of Mock Calls and Certification – as needed
  • Perform other duties and special projects as assigned.

Qualifications
  • Minimum 1 year previous experience as a Quality Analyst (for External)
  • Minimum 1 year previous Call Center experience (for Internal)
  • Intermediate knowledge in MS Office especially MS Excel
  • Previous front-line experience and successful completion of program specific training on the program being supported is required.
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